Service
Page Operating Instructions for Powador -_EN
Authorised electrician
Service
We place special emphasis on the quality and longevity of our inverters, starting with the product development
phase. More than years of experience in the eld of power converters support us in this philosophy.
However, in spite of all quality assurance measures, faults may occur in rare cases. In such cases, KACO new energy
GmbH will provide you with the maximum possible support. KACO new energy GmbH will make every e ort to
remedy faults quickly and without requiring a lot of paperwork.
If you need help solving a technical problem with one of our KACO products, please contact our service hotline.
Please have the following information ready so that we can help you quickly and e ciently:
• Inverter type / serial number
• Fault message shown on the display / Description of the fault / Did you notice anything unusual? / What has
already been done to analyse the fault?
• Module type and string circuit
• Date of installation / Start-up report
• Consignment identi cation / Delivery address / Contact person (with telephone number)
You can nd our warranty conditions on our website:
http://kaco-newenergy.de/en/site/service/garantie/index.xml
From there, you can easily navigate to our international websites by clicking on the appropriate ag. Websites.
Please use our website to register your unit immediately:
http://kaco-newenergy.de/en/site/service/registrieren/index.xml
You can also select the appropriate ag on this page to access the website for your own country.
In this manner, you can assist us in providing you with the quickest service possible. In return, you receive two addi-
tional years of warranty coverage for your unit.
Note: The maximum length of the warranty is based on the currently applicable national warranty conditions.
A form is provided for submitting complaints. It is located at
http://kaco-newenergy.de/en/site/service/kundendienst/index.xml
Hotlines
Technical troubleshooting Technical consultation
Inverters (*) +49 (0) 7132/3818-660 +49 (0) 7132/3818-670
Data logging and accessories +49 (0) 7132/3818-680 +49 (0) 7132/3818-690
Construction site emergency (*) +49 (0) 7132/3818-630
Customer help desk Monday to Friday from :a.m. to :p.m. (CET)
(*) Also on Saturdays from :a.m. to :p.m. (CET)
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