Troubleshooting
www.kodak.com/go/support
56
Transfer/communication problems
Problem Cause and/or solution
Nothing happens
when you try to
transfer pictures to
the computer
■ Press the Transfer button, , on the printer dock.
■ Check the power and USB connections from the printer dock to the
computer (page 24).
■ If you are trying to transfer pictures from a docked camera, make sure
to disconnect the optional USB card reader first (page 26).
■ The camera is not properly seated on connector. Reseat the camera
on the printer dock (page 8).
■ If you are trying to transfer pictures from a compatible Kodak card
reader (page 29) and a camera is docked, remove it. Check the USB
connections between the printer dock and the card reader.
NOTE: The Kodak EasyShare printer dock is compatible with the Kodak 8-in-1 card reader
(sold separately). Other Kodak USB card readers may work with the printer dock;
however, other manufacturers’ card readers are not supported.
■ Close unnecessary software applications, and minimize remaining
application windows. Follow any messages on the screen that may
have been hidden by other windows.
■ Disconnect then reconnect the USB cable from the printer dock to the
computer (page 24).
■ Make sure you are using the USB cable included with your printer
dock (model U-5A USB cable, catalog number 8650988).
■ Make sure Kodak EasyShare software is installed (page 22). Install if
necessary. If you choose Custom installation, make sure to install the
printer driver.
■ Uninstall, then reinstall Kodak EasyShare software (page 22).
■ Make sure your computer meets the minimum system requirements.
Upgrade your system if necessary.
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