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Notications (Service and Alert Codes)
These screens provide information on active notications and previously cleared notications. When selecting either a cleared or active notication a brief
description and alert code will be displayed. Notications are categorized by system, indoor unit (air handler or furnace), outdoor unit (air conditioner or heat
pump), zoning control (if installed) and thermostat.
Alert Code Priority tyPes And notifiCAtion oPtions
To expand a specication notication to access a more detail description of the alert code, press the down arrow to expand the description.
Table 19. Alert Code Priority Condition Visibility
Alert Priority Alert Priority Description n
Notications Displayed or Email Notications Sent
Displayed for
Homeowner on
Thermostat
Displayed
for Dealer on
Thermostat
Lennox
®
Smart
Thermostat
Application
Lennox
®
Smart
Technician
Application**
LennoxPros
Service
Dashboard**
Homeowner
Emailed*
Dealer
Emailed
Service Urgent
Your system is in a No Heat/ No Cool or not
operating. Dealer service call is needed to get the
system running.
√ √ √ √ √ √ √
Service Soon /
Service Urgent
This alert priority indicates that the system will likely
recover on its own and no interaction is necessary.
Typically, either after a specic timer period or a
specic number of instances, some Service Soon
alerts will escalate to Service Urgent.
X √ X √ √ X X
Service Soon
System is not reaching set point or is partially
operating. A Dealer will need to service it with 24-48
hours.
X √ X √ √ X X
Maintenance
Maintenance alerts are those intervals you put
in the thermostat as reminders to change lters,
replace UV lamps, tune up systems.
√ X √ X √ X X
Information
Only-Dealer
This alert priority is for information and is directed to
the dealer.
X √ X √ X X X
* For homeowner to receive email notications, email updates has to be enabled. From the home screen, go to menu > user account > Email updates and set to ON.
** For dealers to receive service alerts and service alert emails the feature needs to be enabled by the homeowner. From the home screen, go to menu > user account > Dealer Email updates
and set to ON.
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