ā¢ReplacementoruseofpartsnotmanufacturedfororbyLenovoornon-warrantedLenovoparts
ā¢Identiī±cationofsoftwareproblemsources
ā¢Conī±gurationofBIOSaspartofaninstallationorupgrade
ā¢Changes,modiī±cations,orupgradestodevicedrivers
ā¢Installationandmaintenanceofnetworkoperatingsystems(NOS)
ā¢Installationandmaintenanceofapplicationprograms
RefertotheSafetyandWarrantyGuidethatcomeswithyourcomputerforinformationaboutyourwarranty
typeandduration.Youmustretainyourproofofpurchasetoobtainwarrantyservice.
ForalistoftheLenovoSupportphonenumbersforyourcountryorregion,goto
http://www.lenovo.com/support/phoneorrefertotheSafetyandWarrantyGuidethatcomeswithyour
computer.
Note:Phonenumbersaresubjecttochangewithoutnotice.Ifthenumberforyourcountryorregionisnot
provided,contactyourLenovoresellerorLenovomarketingrepresentative.
Ifpossible,beatyourcomputerwhenyoucall.Havethefollowinginformationavailable:
ā¢Machinetypeandmodel
ā¢Serialnumbersofyourhardwareproducts
ā¢Descriptionoftheproblem
ā¢Exactwordingofanyerrormessages
ā¢Hardwareandsoftwareconī±gurationinformation
Usingotherservices
Ifyoutravelwithyourcomputerorrelocateittoacountrywhereyourdesktopornotebookcomputer
machinetypeissold,yourcomputermightbeeligibleforInternationalWarrantyService,whichautomatically
entitlesyoutoobtainwarrantyservicethroughoutthewarrantyperiod.Servicewillbeperformedbyservice
providersauthorizedtoperformwarrantyservice.
Servicemethodsandproceduresvarybycountry,andsomeservicesmightnotbeavailableinallcountries.
InternationalWarrantyServiceisdeliveredthroughthemethodofservice(suchasdepot,carry-in,or
on-siteservice)thatisprovidedintheservicingcountry.Servicecentersincertaincountriesmightnotbe
abletoserviceallmodelsofaparticularmachinetype.Insomecountries,feesandrestrictionsmight
applyatthetimeofservice.
TodeterminewhetheryourcomputeriseligibleforInternationalWarrantyServiceandtoviewalistofthe
countrieswhereserviceisavailable,gotohttp://www.lenovo.com/support,clickWarranty,andfollow
theinstructionsonthescreen.
FortechnicalassistancewiththeinstallationoforquestionsrelatedtoServicePacksforyour
preinstalledMicrosoftWindowsproduct,refertotheMicrosoftProductSupportServicesWebsiteat
http://support.microsoft.com/directoryoryoucancontacttheCustomerSupportCenter.Somefeesmight
apply.
Purchasingadditionalservices
Duringandafterthewarrantyperiod,youcanpurchaseadditionalservices,suchassupportforhardware,
operatingsystems,andapplicationprograms;networksetupandconī±gurationservices;upgradedor
extendedhardwarerepairservices;andcustominstallationservices.Serviceavailabilityandservicename
mightvarybycountryorregion.Formoreinformationabouttheseservices,gototheLenovoWebsiteat:
http://www.lenovo.com
Chapter11.Gettinginformation,help,andservice129
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