•Problem:WhenIturnonthecomputer,nothingisdisplayedonthescreenandthecomputerdoesnot
beepwhilestartingup.
Note:Ifyouarenotsurewhetheryouheardanybeeps,turnoffthecomputerbypressingandholdingthe
powerbuttonforfoursecondsormore.Thenturnonthecomputerandlistenagain.
Solution:Makesurethat:
–Theacpoweradapterisconnectedtothecomputerandthepowercordispluggedintoaworking
electricaloutlet.
–Thecomputeristurnedon.(Pressthepowerbuttonagainforconfirmation.)
–Thebrightnesslevelofthescreenisappropriatelyset.
Ifapower-onpasswordisset,pressanykeytodisplaythepromptforthepower-onpasswordand
thentypethecorrectpasswordandpressEnter.
Iftheseitemsarecorrectlyset,andthescreenremainsblank,havethecomputerserviced.
•Problem:WhenIturnonthecomputer,onlyawhitepointerisdisplayedonablankscreen.
Solution:Ifyouhavemodifiedapartitiononyourharddiskdrivebyusingpartitionsoftware,information
aboutthatpartition,orthemasterbootrecordmighthavebeendestroyed.
Dothefollowingtotrytosolvetheproblem:
1.Turnoffthecomputer,andthenturnitonagain.
2.Ifyoustillseeonlythepointeronthescreen,dothefollowing:
–Ifyouhaveusedpartitionsoftware,examinethepartitionontheharddiskdrivebyusingthe
software,andrecoverthepartitionifrequired.
–Usetherecoverysolutionstorestorethesystemtothefactorydefaultstate.
Iftheproblempersists,havethecomputerserviced.
•Problem:Myscreengoesblankwhilethecomputerison.
Solution:Yourscreensaverorpowermanagementmighthavebeenenabled.Dooneofthefollowing:
–TouchtheTrackPointpointingdeviceorthetrackpad,orpressakeytoexitthescreensaver.
–Pressthepowerbuttontoresumethecomputerfromsleeporhibernationmode.
Externalmonitorproblems
•Problem:Theexternalmonitorisblank.
Solution:Tobringuptheimage,pressF7andselectthedesiredmonitor.Iftheproblempersists,do
thefollowing:
1.Connecttheexternalmonitortoanothercomputertomakesurethatitworks.
2.Reconnecttheexternalmonitortoyourcomputer.
3.Refertothemanualshippedwiththeexternalmonitortochecktheresolutionsandrefreshratesthat
aresupported.
–Iftheexternalmonitorsupportsthesameresolutionasthecomputerdisplayorahigherresolution,
viewoutputontheexternalmonitororonboththeexternalmonitorandthecomputerdisplay.
–Iftheexternalmonitorsupportsalowerresolutionthanthecomputerdisplay,viewoutputonthe
externalmonitoronly.(Ifyouviewoutputonboththecomputerdisplayandtheexternalmonitor,
theexternalmonitorscreenwillbeblankordistorted.)
•Problem:Youcannotsetahigherresolutionthanthepresentoneonyourexternalmonitor.
Chapter8.Troubleshootingcomputerproblems107
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Weight and Dimensions
