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8.19 TROUBLESHOOTING - BLACK SCREEN OR INITIALIZING TV IN THE TV APP PREVIEW WINDOW
CHAPTER 8: TROUBLESHOOTING
BLACK SCREEN OR INITIALIZING TV IN THE TV APP PREVIEW WINDOW
1) SYMPTOM:
a. Black screen in the TV APP preview window
b. Show a message “Please wait, initializing TV…” when you select the TV app
2) SOLUTION:
a. Black screen in the TV APP preview window (Figure A).
1. The console does not detect a device or cable connected to it. Check that the coaxial cable from the wall outlet to the Matrix Fitness 7xi is
connected properly and rm.
2. If the video signal can be veried up to the tuner, connect a known good signal directly into the tuner. If the channel lineup on the console has
been conrmed correct, the signal is good, the unit has been rebooted, the software is correct, and the screen is still black, the tuner has likely
failed. Replace the tuner.
3. If you still are having a problem, please contact a Matrix Fitness authorized service provider in your area or cable service.
b. Show a message “Please wait, initializing TV…” when you select the TV app (Figure B).
4. Go to 7xi Service Mode screen. Press the Enter key, 3-0-0-1, Enter key. Check if the tuner hardware has been detected (Figure C).
5. The TV signal cannot be congured because no tuner hardware detected.
6. First, try rebooting the system. You may have to update the drivers for the TV tuner.
7. If you are still getting the above error, install the latest driver for your Hauppauge WinTv product.
8. Type 884678255 to start the installation procedure (Figure D).
9. When nished you will be prompted to reboot. Once you reboot, the Hauppauge driver will be installed and ready for use for your product.
FIGURE A FIGURE B
FIGURE C FIGURE D
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