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8.20 TROUBLESHOOTING – VIRTUAL ACTIVE CONTENT NOT FOUND
VIRTUAL ACTIVE CONTENT NOT FOUND
1) SYMPTOM:
Virtual active content not found (Figures A & B).
2) SOLUTION:
1. This problem is usually related to an incorrect conguration or a component that has not been installed.
2. Verify the USB Flash Drive is installed into the USB Drive Port inside of the Matrix 7xi console.
3. Go to 7xi Service Mode screen. Press the Enter key, 3-0-0-1, Enter key. Tap or click Virtual Active. Verify that the path variable is set, Root
Path = D: or E: or set the "Auto Find" option with true (Figure C). NOTE: If you have chosen true for the "Auto Find" option, the unit power
should be reset. Turn off the unit and wait 30 seconds, then turn the unit back on.
FIGURE A FIGURE B
CHAPTER 8: TROUBLESHOOTING
FIGURE C
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