Problem solving guide
63
Problem Cause and remedy
The water container is
empty. Fill and replace the
water container has not
appeared in the display.
Droplets of water have settled between the water
container and the side walls of the casing, or this area
is damp (see illustration).
Dry these surfaces thoroughly. Take the water
container out to refill it with water.
There is too much residual water on the inside walls
of the water container, e.g. a biofilm has developed.
Or the water container has a build-up of limescale.
Clean the water container every day.
Fill and replace the water
container appears in the
display even though the
water container is full
and in the machine.
The water container is not in the correct position.
Remove the water container and push it back in
again.
The water container was not correctly filled and
refitted for descaling.
Fill the water container to the descaling symbol
and restart the descaling programme.
After switching on the
machine the message
Empty the drip tray and the
waste container appears
even though they are
both empty.
This is not a fault.
The drip tray and waste container were probably not
emptied after making the last coffee, or the internal
counter was not reset.
Remove the drip tray and waste container from the
machine and empty them.
Neither milk nor milk
froth comes out of the
central spout.
The milk pipework is blocked.
Clean the central spout, taking particular care to
clean the cappuccinatore and milk pipework
connections carefully with the cleaning brush.