Problem solving guide
68
Unsatisfactory results
Problem Cause and remedy
The coffee is not hot
enough.
The cup has not been pre-heated.
The smaller the cup and the thicker its sides, the
more important it is to pre-heat it.
Pre-heat the cup, for example, with hot water.
The brewing temperature has been set too low.
Set a higher brewing temperature.
The filters in the brew unit are blocked.
Remove the brew unit and clean by hand
Degrease the brew unit.
The heating-up time is
getting longer, the
amount of water being
dispensed is incorrect
and the coffee machine
is not performing
properly. Coffee flows
very slowly out of the
central spout.
The coffee machine needs descaling.
Descale the coffee machine.
Coffee is not flowing
out of the central spout.
Or coffee is only being
dispensed via one
spout.
The central spout has a blockage.
Clean the coffee pipework (see "Cleaning and care
- Rinsing the machine).
If there is still no coffee coming out, or coffee is
only coming out of one side, clean the dispensing
spouts with the cleaning brush.
The consistency of the
milk froth is
unsatisfactory.
The milk temperature is too high. Good milk froth can
only be achieved when cold milk (below 10°C) is
used.
Check the temperature of the milk in the milk flask.
The milk pipework is blocked.
Clean the central spout with integrated
cappuccinatore and the milk pipework with the
cleaning brush supplied.
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