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Help
Weak audio or call cutting in and out
• Refer to the Phone does not work section above.
• If you subscribe to high-speed internet service through your telephone line,
try installing a DSL (Digital Subscriber Line) filter between the base and the
telephone wall socket. This filter will help prevent interference, noise and
caller ID problems caused by DSL interference.
No Caller Display
• Check the subscription with your telephone network operator.
• If you subscribe to high-speed internet service through your telephone line,
try installing a DSL (Digital Subscriber Line) filter between the base and the
telephone wall socket. This filter will help prevent interference, noise and
caller ID problems caused by DSL interference.
• The caller may have withheld their number.
• Check that your caller is not making the call through a switchboard.
Caller Display cannot show the contact name match
• Refer to the No Caller Display section above.
• Check that the contact can be found in the contacts list.
• Check that the correct number is stored in the contacts list, with the full
area code.
Battery icon is not scrolling during charge
• Check that the power adaptor is securely plugged into the base / charger
and mains power socket.
• Check that the handset is properly seated in the cradle.
• Clean the base / charger contacts with a cloth moistened with alcohol.
• The battery is full. The battery icon will appear steady on the display.
Searching for base… appears on the handset
• Check that the power adaptor is securely plugged into the base and mains
power socket.
• Check that you are not too far from the base.
• Reset the Motorola CD5 device by removing the batteries from the handset
and unplugging the power from the base. Wait for around 15 seconds before
connecting it again. Allow up to one minute for the handset and base to
synchronize.
• Try re-registering the handset.
Cannot register a handset to the base
• Up to 4 handsets can be registered to the base. If 4 handsets are already
registered, de-register a handset before registering a new one.
The signal icon is displayed with no bars
• Refer to the Searching for base… appears on the handset section above.
A contact entry cannot be stored
• Check the contacts list is not full. Delete an entry to free memory.