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Help
12. Help
Phone does not work
• Check that the power adaptor is securely plugged into the base and mains
power socket.
• Check that the batteries are inserted correctly in the handset and that the
handset is switched on. Use only approved rechargeable batteries supplied.
• Check that telephone line cord is firmly plugged into the base socket and the
telephone wall socket. Use only the supplied telephone line cord or ensure
that the pin connections are correct when using an existing telephone line
cord.
• Check with your telephone service provider for network issues.
• Reset the Motorola CD5 by removing the batteries from the handset and
unplugging the power from the base. Wait for around 15 seconds before
connecting it again. Allow up to one minute for the handset and base to
synchronize.
• Move the handset and / or base away from other electrical appliances or metal
objects and try again.
• Check that you are not too far from the base.
No dial tone
• Refer to the Phone does not work section above.
• If these suggestions do not help, disconnect the telephone line cord and
connect the telephone line cord to another telephone to check that the
telephone line cord is not defective.
• If there is still no dial tone, try another telephone wall socket as the wiring
to the current telephone wall socket may be defective.
Unable to make landline calls
• Refer to the No dial tone section above.
• Check that you have dial tone.
• Check that the telephone is set to the correct dial mode.
• Check that the line is not in use.
No display
• Check that the batteries are inserted correctly and fully charged. Use only
approved rechargeable batteries supplied.
• Check that the handset is switched on.
Handset does not ring
• Refer to the No dial tone section above.
• Check that the handset ringer volume is not set to o.
• Check that you have not accidentally blocked the caller.
• Check that the handset is registered to the base.
• Check that you do not have too many extension telephones plugged into
the same line.