User and Service Manual XLTEK EEG32U Amplifier
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Getting Help
Natus is committed to providing you with support so you can operate the EEG32U amplifier with ease and confidence. If you
need help, follow these steps to find a solution:
Step 1: Document the Incident
Carefully document the incident. If possible, note error messages, dialog box names and what you did before the problem
occurred.
Step 2: Search NeuroWorks Online Help
To open the NeuroWorks Online Help, choose Help > NeuroWorks Help.
Step 3: Restart the Computer
Often restarting the computer can solve a problem.
1. Close all applications.
2. Click the Start button on the Windows taskbar.
3. Choose Shut Down from the Start menu.
4. Select Restart the computer and click Yes.
Step 4: Shut Down the Computer
A complete shut down the computer can solve a problem.
1. Click the Start button on the Windows taskbar.
2. Choose Shut Down from the Start menu.
3. Select Shut Down and click Yes.
4. Turn the power off to the unit. Wait for 10 seconds. Turn the power back on.
Step 5: Contact Technical Support
First, write down the serial number of your computer (located on the back) and the serial number of the EEG32U amplifier.
Then contact your local XLTEK distributor or Technical Support at 1-800-303-0306 or OTS@natus.com
.
We welcome your feedback and suggestions regarding the EEG32U amplifier and any aspect of our SleepWorks or NeuroWorks
systems and software, online Help, line of accessories, and support services.
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