4. Immediately press and hold the Volume Down key. An exclamation mark ("!") will appear on the
display.
5. Press the following keys in order: Note: Nothing will change on the screen while entering the
sequence of buttons.
o Press the Volume Up key.
o Press the Volume Down key.
o Press the Power key.
o Press the Volume Down key.
6. The phone will automatically reset.
o During the reset, there will be two gears rotating on the display for up to 5 minutes, after
which the display will go blank for about 30 seconds.
o Resetting the phone will erase all user data, including Nokia Maps. You will have to
reinstall the Nokia Maps via Wi-Fi.
o To restore your phones settings, email accounts and apps, instruct the customer to use
the “restore your phone” option during the start-up sequence.
Safe Mode
This feature is not available.
Battery
Insert / remove battery
To insert or remove the battery in your device, follow these steps:
1. Power the phone off.