Oki Data CONFIDENTIAL
44871001TH Rev.6
8-32
8. TROUBLESHOOTING PROCEDURES
8.5.2 Service Call List
Display Cause Error details Measure
Power OFF/ON
002 : Error
～
005 : Error
CPU
Exception
Is the error display provided
again?
Yes
Turn off and on the
M F P.
Replace the CU/
PU board.
Inspection is
required.
024 : Error
Kanji Font
Error
Inspection is
required.
030 : Error
CU RAM
Check Error
Is the error display provided
again?
Yes
Turn off and on the
M F P.
Replace the CU/ PU
board.
Inspection is
required.
040 : Error
CU EEPROM
error
Is the error display provided
again?
Yes
Turn off and on the MFP.
Replace the CU/ PU
board.
Inspection is
required.
042 : Error
043 : Error.
045 : Error
Flash
memory file
system error
Accessing the flash ROM
directly mounted on the CU/
PU board failed.
Turn off and on the
M F P.
Replace the CU/ PU
board.
Inspection is
required.
049 : Error
CU Engine
Type Mismatch
Resolution of a LED head as
opposed to a unit model is
mismatch.
For MB451, MB451w:
When this Error occur
after replacing to the
new Board 98M,
update the firmware
according to Chapter
9.3.5.
Power OFF/ON
054 : Error
A
communication
error of the
scanner unit
A communication error
was detected between the
Controller and scanner unit.
Record a value
displayed far right at the
bottom of LCD and turn
on the power unit again.
Power OFF/ON
057 : Error
The timeout
of command
communication
of the scanner
The timeout of command
communication was detected
between the Controller and
scanner unit (A sub code
indicates a cause).
01: There is no ACK for a
command to start scanning.
02: There is no ACK for a
command to cancel scanning.
03: There is no ACK for a
command to cancel SU.
Record a value
displayed far right at
the bottom of LCD and
turn off/on the power
unit.
Display Cause Error details Measure
Power OFF/ON
058 : Error
An error of
the scanner
controlling
area
An internal error was
detected in the scanner
controlling area ofthe
Controller.
Record a value
displayed far right at
the bottom of LCD and
turn off/on the power
unit.
Power OFF/ON
062 : Error
USB Driver
Error
Inspection is
required.
064 : Error
SD Card
Missing Error
Is a SD Card installed in the
unit, properly?
No Reinstall the SD card.
Inspection is
required.
069 : Error
NIC Chip
Error
Power OFF/ON
070 : Error
PostScript
error
Error is deteced inside the
postscript core
Take note of the address
that is displayed on
LCD.
Turn off and on the MFP.
Power OFF/ON
072 : Error *.
Engine
interface error
or PU-CU
interface error
Is the CU/PU board installed
properly?
No
Yes
Reinstall the CU/ PU
board properly.
Replace the CU/ PU
board.
Power OFF/ON
073 : Error **
Video error.
An error was
detected in
expanding
image data (an
invalid data
was received)
Is the CU/PU board installed
properly?
Does the error occur again?
No
Yes
Yes
Reinstall it properly.
Change the PC to a
high-specification one
or decrease the
resolution, and
perform printing again.
Replace the CU/ PU
board.
Replace the interface
cable.
Reinstall the PC
printer driver.
Is the CU/PU board installed
properly?
Does the error occur again?
Does the error depend on
print data?
No
Yes
Yes
No
Yes
Reinstall it properly.
Perform printing again.
Print other data.
Replace the CU/PU
board.
Ask design people to
analyze the data.
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General
Weight and Dimensions
