7 - 3
7 Handling Errors
NA-series Programmable Terminal Soft-NA User’s Manual (V126)
7-2 Troubleshooting
7
7-2-2 Causes and Correction When You Cannot Go Online from the Sysmac Studio
The following table lists the possible causes when you cannot go online with the Soft-NA from the Sys-
mac Studio.
The actions to take for "Incorrect settings or faulty communications path" are described below.
7-2-2 Causes and Correction When You Cannot Go Online from the Sysmac Studio
Cause Description Correction
Incorrect settings or faulty
communications path
There is a mistake in the settings that the
Sysmac Studio uses to go online with the
Soft-NA. Or, the communications path is
faulty.
Refer to Troubleshooting Incorrect Set-
tings and Faulty Communications Path
on page 7-3.
Inability to operate the
Soft-NA
An error according to which the opera-
tion of the Soft-NA stops has occurred.
Restart the Soft-NA or PC.
High load on the PC The load on the PC is too high and there
is not enough time to connect to Sysmac
Studio.
Exit the other applications. Also, execute
the operation after waiting for processes
being executed in the background, such
as a virus scan, etc. to end.
Troubleshooting Incorrect Settings and Faulty Communications Path
Yes
A
Yes
Yes
Yes
Yes
Yes
No
No
No
No
No
No
Sysmac Studio cannot
connect to the
PC.
Is power supplied to the PC?
Turn ON the power supply to the PC.
Can the Sysmac Studio go
online with the
PC?
Can the Sysmac Studio go
online with the
PC?
Can the Sysmac Studio go
online with the
PC?
Are the Ethernet cables
connected properly?
Insert the cable connectors at the personal computer
and Ethernet switches until they lock into place.
Make sure the LINK indicator on the PC (switching
hub) is lit.
Correct the Connection-destination IP address
in Communications Setup of Sysmac Studio.
Is the Connection-destination
IP address set correctly in the
Communications Setup of the
Sysmac Studio?
B
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