Troubleshooting
If you have issues with your Poly Rove wireless handset or the base station, try the following troubleshooting procedures
a
nd solutions to resolve certain issues.
Find the Phone's Serial Number
Use the handset serial number to help technical support troubleshoot issues with your Rove phone.
Task
1 Remove the battery from the phone.
The serial number is on the label under the battery.
2 Make a note of the number.
3 Replace the battery.
Find the Base Station or Repeater's Serial Number
Use the base station or repeater's serial number to help technical support troubleshoot issues with your device. You can
f
ind the serial number in one of the following ways.
Task
» Do one of the following:
• For your Rove base station or your Rove R8 repeater, you can locate the serial number on the label on the rear of
the device. The label is behind the power socket.
• For your Rove base stations, in the system web interface, go to Status > System Status. You can see the serial
number for the base station in the Product Information section.
Wireless Handset Range
If you can’t reach your Poly Rove wireless handset from the base station, verify that the handset has enough signal
s
trength.
• If the handset has enough signal strength, reboot the handset.
• If the handset doesn’t have enough signal strength, move it to a different location with better reception or consider
r
elocating the base station to give better coverage.
Check the Wireless Handset Signal Strength
If you're experiencing signal issues with a wireless handset, you can check the signal strength.
Good signal strength is 0 dBm; however, anything above -85 dBm is fair.
Task
1 On the wireless handset, select Menu
then press *47*.
2 Select a base station.
The signal strength displays next to RSSI like shown below.
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