Poly SYNC 20 Series User Manual

When I attempt to use my speakerphone
for the first time, it does not power on.
Your speakerphone is shipped from the factory in a
Deepsleep mode to conserve battery. Activate your
speakerphone by connecting the USB cable to a
power source before first use.
My speakerphone doesn't charge as
quickly as expected.
For faster charging, connect the USB cable to a wall
charger or to your computer's quick-charge USB
port, if available.
(Teams model only) How do I interact
with Microsoft Teams?
• Tap the Teams button to quickly open and use
Microsoft Teams.
• Teams model is compatible with Microsoft Teams
desktop app. Teams mobile app is not supported.
How do I customize the Rocket button
feature?
• Ensure Poly Lens Desktop App is loaded on your
computer.
• Customize your Rocket button feature in Poly Lens
Desktop App.
• Play/pause media feature is default feature on your
speakerphone.
Troubleshoot
14

Poly SYNC 20 Series Specifications

General

Brand	Poly
Model	SYNC 20 Series
Category	Telephone
Language	English