Troubleshooting When Using the Scanner Function
60
5
When a Message Is Displayed on the Client Computer
This section describes likely causes of and possible solutions for the main error
messages displayed on the client computer when using the TWAIN driver.
Important
❒ If an error message that is not included in this section appears, turn off the
main power switch of the machine, and then turn it on again. For information
about how to turn off the main power switch, see “Turning Off the Main Pow-
er”, About This Machine.
Out of paper.
Set paper on the
tray.
No paper is loaded in the speci-
fied paper tray.
Load paper of a size that is listed
in the message.
Check the reso-
lution and reset
nnn origi-
nal(s).
(A figure is placed at
nnn.)
The scanned original exceeded
maximum data capacity.
Specify the scan size and resolu-
tion again. Note that it may not be
possible to scan very large origi-
nals at a high resolution. See “Re-
lationship between Resolution
and Scan Size”, Scanner Refer-
ence.
Exceeded max.
data capacity
Check resolu-
tion and Start.
The scanned data exceeded maxi-
mum data capacity.
Specify the scan size and resolu-
tion again. Note that it may not be
possible to scan very large origi-
nals at a high resolution. See “Re-
lationship between Resolution
and Scan Size”, Scanner Refer-
ence.
Exceeded max.
page capacity.
Do you want to
send the scanned
data?
The number of scanned pages ex-
ceeded maximum page capacity.
Select whether to send the data so
far.
Message Cause Solution
Clear Mis-
feed(s) in ADF.
A paper misfeed has occurred in-
side the ADF or ARDF.
Remove jammed originals, and
place them again.
Check whether the originals are suit-
able to be scanned by the machine.
Invalid Winsock
version. Please
use version 1.1
or higher.
You are using an invalid version
of Winsock.
Install the operating system of the
computer or copy Winsock from
the operating system CD-ROM.
The name is al-
ready in use.
Check the regis-
tered names.
You tried to register a name that
is already in use.
Use another name.
Message Cause Solution
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