Top Page > Troubleshooting > Home Network Symptoms
Home Network Symptoms
Your TV cannot connect to the server.
A message appears stating that the TV cannot connect to your network.
Server is inaccessible.
Some media files in the USB device or server are not displayed.
When using the renderer function, music files cannot be played back.
The TV cannot be found by a Wi-Fi Direct device.
Your TV cannot connect to the server.
Check the LAN cable or wireless connection to your server and your TV.
Check if your network is properly configured on your TV.
A message appears stating that the TV cannot connect to your network.
Check the current network settings. Press the HOME button, then select [Settings] →
[Network] → [Network Set-up] → [View Network setting and status]. Check your network
connections and/or server’s instruction manual for connection information, or contact the
person who set up the network (network administrator).
Reconfigure your network settings by pressing the HOME button, then select [Settings] →
[Network] → [Network Set-up].
If the LAN cable is connected to an active server and the TV has acquired an IP address, check
your server’s connections and configurations. Press the HOME button, then select [Settings]
→ [Network] → [Network Set-up] → [View Network setting and status].
Server is inaccessible.
Check your LAN cable/wireless connection or your server. The TV may have lost connection
with the server.
Perform [Server Diagnostics] to check if your media server is properly communicating with the
TV. Press the HOME button, then select [Settings] → [Network] → [Home Network Setup]
→ [Server Diagnostics].
Some media files in the USB device or server are not displayed.
Unsupported files may not be displayed.
The accessible file or folder limit in a directory is 1,000 for USB and 30,000 for a server. This
limit includes non-supported files or just folders. Files or folders are populated based on their
timestamps. Photo, music files or folders exceeding the limit will not be displayed.
When using the renderer function, music files cannot be played back.
Some applications display a photo file pre-installed in the PC simultaneously with music
playback when using the renderer function. Depending on the pre-installed photo file, music
playback may not be possible, but may become possible by changing the photo file.
The TV cannot be found by a Wi-Fi Direct device.
Set [Wi-Fi Direct] to [On]. Press the HOME button, then select [Settings] → [Network] →
[Wi-Fi Direct] → [On].
If the TV cannot be found even though [Wi-Fi Direct] is [On], set [Band Setting] to [Auto (2.4GHz
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