Top Page > Troubleshooting > TV SideView Symptoms
TV SideView Symptoms
The TV cannot be turned on and controlled by using the TV SideView application when [Remote
Start] is set to [On].
The TV does not appear on the TV SideView screen. The TV cannot be registered with the TV
SideView application.
The TV cannot be turned on and controlled by using the TV SideView application
when [Remote Start] is set to [On].
When devices that cause radio wave interference (microwave ovens, cordless phones, etc.) are
placed nearby, the TV SideView function may not work. In this case, keep such devices away
from the wireless router (access point) or TV, or turn them off.
In the following cases, the TV SideView function may not work. Turn on the TV and re-connect
to the wireless router (access point).
- Turn on/off the wireless router (access point) power during TV standby mode
- Reset the wireless router (access point) during TV standby mode
- Change the wireless router (access point) channel during TV standby mode
The TV SideView function may not work with business-use wireless routers (access points) that
require re-connection periodically.
The TV SideView function may not work depending on the settings of the wireless router
(access point) (e.g. Multi SSID and Power saving mode).
If Wi-Fi Direct is used to connect the TV SideView application to the TV, the TV may not be
turned on from standby mode depending on your smartphone/tablet.
The TV should be in the power-on or standby mode. Do not turn off the TV by disconnecting its
AC power cord (mains lead).
Check the following has been set for your TV.
When the wireless router (access point) and TV are connected with wireless LAN
- Built-in wireless LAN model TV is used
- [Built-in Wi-Fi] under [Network] is set to [On]
- [Remote Start] of [Home Network Setup] under [Network] is set to [On]
- TV is connected to the wireless router (access point)
When the wireless router (access point) and TV are connected with wired LAN
- [Remote Start] of [Home Network Setup] under [Network] is set to [On]
The TV does not appear on the TV SideView screen. The TV cannot be registered
with the TV SideView application.
Make sure that the TV is turned on.
Make sure that the TV and your smartphone/tablet have joined the same home network.
(However, when connecting via Wi-Fi Direct, a home network connection is not necessary.)
The maximum number of registration devices may have been reached. Delete unnecessary
registrations before registering another smartphone/tablet.
For detailed information, refer to the following website:
http://info.tvsideview.sony.net/faq/
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