87
Troubleshooting
Be sure to check the following if a problem occurs. If the
problem persists, contact your local Sony representative.
• The unit does not turn on when the 1 (on/standby)
switch is pressed.
tThe main power switch on the rear panel of the unit is set to
the a (off) position.
Set the main power switch to the ? (on) position (page 23,
24).
tMake sure that the power cord is properly connected to the
power outlet.
• The buttons on the unit do not function.
Recording, playback, and other operations do not
function properly.
tStatic electricity can have adverse effects on the functioning
of the unit.
Turn off the 1 (on/standby) switch, disconnect the power
cord, and then wait a moment before reconnecting the power
cord and turning on the unit.
• The disc tray does not open when the Z EJECT button
is pressed.
tThe disc tray may take a few seconds to open after you
record data on the disc. This is because the unit is adding
certain required information onto the disc. It is not a
malfunction.
• The unit turns on, but images do not appear or are
distorted.
tMake sure that the cables are properly connected to the input/
output connectors on the rear panel of the unit (page 23).
tMake sure that the cables are not damaged.
• There is no audio, or the audio is noisy.
tMake sure that the cables are properly connected to the input/
output connectors on the rear panel of the unit (page 23).
tMake sure that the cables are not damaged.
tIf the unit is in fast playback or fast reverse playback mode,
press the B PLAY button (page 21).
• The unit cannot record data.
tUse media on which data can be recorded.
tThe remaining storage capacity on the media is insufficient.
Replace the media.
tUse a BD/DVD disc that is compatible with the unit
(page 30).
• The image freezes and audio is cut for brief (about one
second) moments during playback.
tThis unit stops playback between titles, and resumes
playback after about one second. It is not a malfunction.
• Data on the disc is damaged.
tContact your local Sony representative.
• “WARN.HDD.2” appears on the front panel display.
tCorrupted files exist on the internal HDD. Press and hold the
BACK button for at least 5 seconds to perform recovery on
the internal HDD.
tIf the warning is displayed even after performing HDD
recovery, the internal HDD is damaged. Contact your local
Sony representative.
• “WARN.DB1” or “WARN.DB2” appears on the front
panel display.
tThe database is damaged. Press and hold the BACK button
for at least 5 seconds to perform database recovery.
tIf the warning is displayed even after performing database
recovery, the database cannot be recovered. Contact your
local Sony representative.
• Do not turn off the unit while internal HDD or database
recovery is in progress. The recovery process will start
after the unit automatically restarts.
• Internal HDD or database recovery can take up to
1 hour each. If recovery does not complete within
1 hour, the unit will automatically shut down.
Note
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