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WAX
RM-EA002 / RM-ED002
Troubleshooting
Check whether the 1 (standby) indicator is flashing in red.
When it is flashing
The self-diagnosis function is activated.
1 Measure how long the 1 (standby) indicator flashes and stops flashing.
For example, the indicator flashes for two seconds, stops flashing for one second, and flashes for two seconds.
2 Press 1 on the TV (Top side) to switch it off, disconnect the mains lead, and inform your dealer or
Sony service centre of how the indicator flashes (duration and interval).
When it is not flashing
1 Check the items in the tables below.
2 If the problem still persists, have your TV serviced by qualified service personnel.
Picture
Problem Cause/Remedy
No picture (screen is dark) and
no sound
• Check the aerial connection.
• Connect the TV to the mains, and press 1 on the TV (top side).
• If the 1 (standby) indicator lights up in red, press TV "/1.
No picture or no menu
information from equipment
connected to the scart
connector
• Check that the optional equipment is on and press / repeatedly until
the correct input symbol is displayed on the screen.
• Check the connection between the optional equipment and the TV.
Distorted picture
• When installing optional equipment, leave some space between the optional
equipment and the TV.
• When changing programmes or selecting Text, turn off any equipment
connected to the scart connector on the rear of the TV.
Double images or ghosting
• Check aerial/cable connections.
• Check the aerial location and direction.
Only snow and noise appear
on the screen
• Check if the aerial is broken or bent.
• Check if the aerial has reached the end of its serviceable life (three to five
years in normal use, one to two years at the seaside).
Picture (dotted lines or stripes)
noise
• Keep the TV away from electrical noise sources such as cars, motorcycles,
or hair-dryers.
• Make sure that the aerial is connected using the supplied coaxial cable.
• Keep the aerial cable away from other connecting cables.
• Do not use a 300-ohm twin lead cable as interference may occur.
Picture noise when viewing a
TV channel
• Select “Manual Programme Preset” in the “Set Up” menu and adjust “AFT”
(Automatic Fine Tuning) to obtain better picture reception (page 31).
• Select “Noise Reduction” in the “Picture Adjustment” menu to reduce the
noise in the picture (page 22).
Stripe noise during playback/
recording of a VCR
• Video head interference. Keep your VCR away from the TV.
• Leave a space of 30 cm between your VCR and the TV to avoid noise.
• Avoid installing your VCR in front of the TV or beside the TV.
Some tiny black points and/or
bright points on the screen
• The picture of a display unit is composed of pixels. Tiny black points and/or
bright points (pixels) on the screen do not indicate a malfunction.
No colour on programmes
• Select “Reset” in the “Picture Adjustment” menu to return to the factory
settings (page 22).
No colour or irregular colour
when viewing a signal from the
Y, PB/CB, PR/CR jacks of
3
• Check the connection of the Y, P
B
/C
B
, P
R
/C
R
jacks of 3.
• Make sure that the Y, P
B
/C
B
, P
R
/C
R
jacks of 3 are firmly seated in their
respective sockets.
Sound
Problem Cause/Remedy
No sound, but good picture
• Press 2 +/– or % (Mute).
• Check that “TV Speakers” is set to “on” in the “Features” menu (page 27).
Noisy sound
• See the “Picture noise” causes/remedies on page 42.
Channels
Problem Cause/Remedy
The desired channel cannot be
selected
• Switch between digital and analogue mode and select the desired digital/
analogue channel.
Some channels are blank
• Scrambled/Subscription only channel. Subscribe to the Pay Per View
service.
• Channel is used only for data (no picture or sound).
• Contact the broadcaster for transmission details.
Digital channel is not displayed
• Check that the aerial is plugged directly into the TV (not through other
equipment).
• Contact a local installer to find out if digital transmissions are provided in
your area.
• Upgrade to a higher gain aerial.
General
Problem Cause/Remedy
The TV turns off automatically
(the TV enters standby mode)
The TV turns on automatically
• Check if the “Timer” is activated (page 28).
• If no signal is received or no operation is performed in the TV mode for 10
minutes, the TV automatically switches to standby mode.
• Check if the “Timer” is activated (page 28)
Some input sources cannot be
selected
• Select “AV Preset” in the “Set Up” menu and cancel “Skip” of the input
source (page 31).
The remote does not function
• Replace the batteries.
Problem Cause/Remedy
Continued
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