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My phone can’t make outgoing calls
• Make sure that you have dialled a valid number and have touched
.
• For international calls, check the country and area codes.
• Make sure that your phone is connected to a network, and the
network is not overloaded or unavailable.
• Check your subscription status with your carrier (credit, SIM card
valid, etc.).
• Make sure that you have not barred outgoing calls.
• Make sure that your phone is not in Airplane mode.
My phone can’t receive incoming calls
• Make sure that your phone is switched on and connected to a
network (check for overloaded or unavailable network).
• Check your subscription status with your carrier (credit, SIM card
valid, etc.).
• Make sure that you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in Airplane mode.
The caller’s name/number doesn’t appear when a call is received
• Check that you have subscribed to this service with your carrier.
• Your caller may have concealed his name or number.
I can’t find my contacts
• Make sure that your SIM card is not broken.
• Make sure that your SIM card is inserted properly.
The sound quality of the calls is poor
• Adjust the volume during a call by pressing the Volume key.
• Check the network strength. Move to a location with stronger
signal strength.
• Make sure that the receiver, connector and speaker on your
phone are clean.
I can’t use the features described in the manual
• Check with your carrier to make sure that your subscription
includes this service.
• Make sure that this feature doesn’t require a TCL accessory.
When I select a number from my contacts, the number can’t be
dialled
• Make sure that you have correctly recorded the number in your
contacts.
• Make sure that you have selected the country code when calling
an international number.
I can’t add a contact
• Make sure that your SIM card contacts are not full; delete some
contacts or save the contacts to the phone.
My callers can’t leave messages on my voicemail
• Contact your network carrier to check service availability.
I can’t access my voicemail
• Make sure that your carrier’s voicemail number is correctly
entered in “Voicemail number”.
• Try later if the network is busy.
I can’t send and receive MMS
• Check your phone storage as it might be full.
• Contact your network carrier to check service availability and
MMS parameters.
• Verify the server center number or your MMS profile with your
carrier.
• The server center may be swamped. Try again later.
SIM card PIN locked
• Contact your network carrier to obtain the PUK (Personal
Unblocking Key) code.
I can’t connect my phone to my computer
• Check to make sure the USB port is not broken. If it’s not working,
try another USB port on your computer.
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