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• Make sure USB drivers are properly installed.
• If you are using a Windows computer, make sure it supports MTP
mode. If you are using a Mac, make sure to install Android File
Transfer from www.android.com/filetransfer/.
I can’t download new files
• Make sure that there is sucient phone storage space for your
download.
• Select the microSD
TM
card as the location to store downloaded
files.
• Check your subscription status with your carrier.
The phone can’t be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is visible
to other users.
• Make sure that the two phones are within Bluetooth’s detection
range.
The battery drains too fast
• Make sure that you follow the complete charge time (minimum
120 minutes).
• After a partial charge, the battery level indicator may not be exact.
Wait for at least 20 minutes after removing the charger to obtain
an exact indication.
• Adjust the brightness of screen as appropriate.
• Extend the email auto-check interval for as long as possible.
• Update news and weather information on manual demand, or
increase their auto-check interval.
• Exit background-running applications if they are not being used
for extended periods of time.
• Turn o Bluetooth, Wi-Fi, or GPS when not in use.
The phone becomes warm following prolonged calls, game
playing, internet surfing or running other complex applications
• This heating is a normal consequence of the CPU handling
excessive data. Ending the above actions will make your phone
return to normal temperature.
After a factory data reset is performed, I can’t use my phone
without entering Google account credentials
• After a reset is performed, you must enter the original Google
account credentials that were used on this phone.
• If you don’t remember your Google account credentials, complete
Google account recovery procedures.
• If you still cannot access your phone, apply to the authorized
repair center, but remember that it will not be regarded as a
warranty case.
I forgot some passwords/codes/keys on my phone
• Perform a factory data reset.
• If you still cannot access your phone, apply to the authorized
repair center, but remember that it will not be regarded as a
warranty case.
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