12
Connection security and resilience
Texecom Monitor takes care of all the polling and reporting configuration. The SmartCom is classed as a store and forward
communicator which means that it receives the event from the panel and then manages the transmission of that alarm to the ARC.
It also keeps the panel informed of any signalling problems and logs all events.
The SmartCom is configured to poll the cloud service at a pre-defined frequency to enable the secure and dependable operation of
the signalling service. In the event that a poll signal is not received by the Texecom Cloud or acknowledgement is not received by the
SmartCom within the stipulated reporting time, then an ATP (Alarm Transmission Path) failure will be signalled to the ARC and notified
to the Alarm panel. If there is only one path or both paths are compromised, then an ATS (Alarm Transmission System) failure will be
signalled to the ARC and notified to the Alarm panel.
The Texecom Cloud polls all the ARC’s on a regular basis to ensure that the ARC’s are connected. Texecom requires a dual secure
path to be configured to any ARC that is connected to the Cloud service as a publicly accessible ARC.
Texecom Monitor operates on a multi redundant cloud service architecture that ensures reliable and resilient operation. Connections
via Radio (4G) are provided via a partner over a private APN with dual redundant VPN and server connections to Texecom Monitor.
6. Getting started
Connect to an ARC
Texecom Monitor enables a link to your chosen alarm receiving centre. If you already have an account with an ARC then you can just
enter your existing ARC account number on to the Texecom Cloud. If you need to sign up to an ARC, the Texecom cloud enables
request an account from an ARC.
Menu - Texecom Monitor | Available ARC’s
You can view information about the ARC by clicking on one of the blue buttons. Click on the “Use this ARC” button to start the process.
Then select either
Sign up for a New ARC Account or if you have an account
“I have an existing account with this ARC”
Signing up to a New account with the ARC sends an enquiry
form to the ARC who will then get back to you to collect your
details and agree terms for an account.
If you have an existing ARC account, then you simply enter your
account number in the box and the ARC will then review and
confirm your application. You will receive an email from the
Texecom Cloud when that is completed.
To Next Page
Loading...
Need help?
General
