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Texecom monitors each alarm system (panel/SmartCom) via polling and reporting times as defined by the category of the panels
connection. In addition, the SmartCom monitors the network interface and identifies if the connection to the network switch has
failed.
If a path fail is detected, we alert the end user and the ARC within the defined reporting times. This is also recorded as an event in the
cloud's system/database. Texecom also record the duration of any downtime period in the database.
For dual path solutions in the event of a primary path failure (identified by a poll or event message not receiving an acknowledgement)
the secondary path will immediately take over. Both paths are monitored using polling and will report path failures within the defined
reporting times. The secondary path polling rate is increased to the primary poll rate when the primary path has failed. Polling on the
primary path will continue until the path is restored. When it is restored, the product will revert to it’s original polling and operational
plan. Each change of state is logged within the SmartCom log and notified to the End user and the ARC.
If both paths fail, then an ATS (Alarm Transmission Failure) failure is reported to the ARC from the Texecom Monitor service and the
SmartCom also signals the panel and the end user with an ATS failure.
The cloud tracks the time of every event from the event transmission time at the SmartCom to the acknowledgement to Texecom
Monitor that the event has reached it’s intended Alarm receiving centre. Any events that are outside of the compliant timings are
flagged by the system.
This is determined by using calculation of live systems using an SQL database. If the availability of an alarm transmission path is
<95% in any 7-day period this will be clearly indicated within the records and create an alert to the Texecom Monitor team.
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