4544
Cause Possible remedy
The phone is ringing but the indicator light is not solid
blue and there is no ringing signal through the hearing
aids
Bluetooth is disabled
in the phone
Ensure Bluetooth is enabled
according to your phone’s
user guide
uStream and your phone
are not connected to
each other
1. Disable the Bluetooth
functionality in your phone
and turn it on again
2. Restart uStream by
switching it o and then
on. The uStream Bluetooth
functionality will be
automatically reactivated
3. Activate uStream by
selecting it in the phone’s
“Active device” menu
4. Reduce the distance
between uStream and the
phone
uStream is not paired
to the phone
Follow the Bluetooth pairing
process in this guide
The distance is too great
between uStream and
the phone
Wear uStream clipped to your
clothing. Keep distance to
phone within <10m (<30)
Cause Possible remedy
The phone is ringing, the indicator light is solid blue but
there is no ringing signal through the hearing aids
uStream is out of range
of the hearing aids
Wear uStream correctly
clipped to your clothing
with maximum 40 cm (16”)
distance to the hearing aids
Phone is set to vibrate Enable ring tone on phone
If you are already on
a phone call, then a
second call cannot be
recognized
Hang up the rst phone call,
then accept the second call
My phone rings but the name of the caller is not being
spoken by uStream
The caller identication
feature is not available
or not enabled on your
phone
Please refer to the phone’s
user guide to check the
availability of this feature
Two phones are
connected to your
uStream
If two phones are connected,
caller identication is only
available on the phone that
was last paired to uStream
Caller identication
may be switched o
Please ask your hearing
healthcare professional to
enable caller identication on
your uStream
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