4746
Cause Possible remedy
During a phone call the other party has diculty
hearing me
uStream microphone
opening may be covered
Make sure the microphone
openings are not covered by
part of your body, clothing or
dirt and debris
uStream may not be
worn correctly
Make sure your uStream
is clipped securely to your
clothing and within a 40cm
(16”) distance to your hearing
aids
uStream may rub against
clothing
Reduce movement while you
speak
The surrounding noise
may be too loud
Bring uStream closer to
your mouth. Suggest to your
callers that they increase their
phone volume
uStream is unresponsive or there is no indicator light
when switching on
uStream may be
completely discharged
Charge your uStream for at
least one hour
It may indicate a
soware problem
Switch uStream o, wait
30seconds, then switch on
again
Cause Possible remedy
The operating time of your uStream is reduced
substantially
The battery typically
needs several charging
cycles to achieve full
performance
Charge for at least three hours
the rst time you charge
uStream. Let a new uStream
discharge completely three
times
I have interruptions while my audio streaming is active
uStream is too far away
from the hearing aids
while streaming
Wear uStream clipped to your
clothing with a maximum
40 cm (16”) distance to the
hearing aids
Bluetooth signal is
out of range
Keep the Bluetooth device
within the operating range
I cannot hear the demo sound
Hearing aids are not
worn correctly
Make sure your hearing aids
are inserted correctly
uStream is not worn
correctly or switched
o
Wear uStream clipped to your
clothing with a maximum
40 cm (16”) distance to the
hearing aids. Make sure
uStream is charged and
switched on
For any problems not listed in this user guide, please
contact your hearing healthcare professional.
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