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4 YOUR GUARANTEES, TERMS & CONDITIONS
4.1 Period of Guarantee
Your Air Source Heat Pump is guaranteed against defective parts and workmanship for a period
of five (5) years or nine thousand (9000) working hours (whichever is soonest) from the date of
registration, provided that your Appliance is installed and commissioned in accordance with any
instructions and recommendations of the manufacturer in force at the time of installation, and
any other conditions of this warranty are met.
Please note that this period of guarantee will not be extended under any circumstances.
4.2 Warmflow’s Obligations
Where components are found to be defective in materials or workmanship within the periods set
out above, Warmflow will arrange for repair or replacement as required.
In the event that components are not capable of repair, Warmflow will provide replacement
parts for any such components.
Warmflow reserves the right to repair or replace components within the period of guarantee at a
time and location that is most convenient to the company.
All removed parts and components of your Appliance shall become the property of Warmflow.
All replaced and/or repaired parts shall assume the status of the original part for the purposes of
this warranty and this warranty shall not be extended by the replacement of such parts.
This guarantee applies to Warmflow appliances installed in GB (including Scottish Isles), Isle of
Man, Channel Islands, Northern Ireland and Republic of Ireland only. Provision of warranty
cover elsewhere is subject to the agreement in writing of Warmflow.
4.3 Your Obligations
Your Appliance must be installed, commissioned and serviced in accordance with any
instructions and recommendations of the manufacturer from time to time in force as may be
communicated to you.
In addition:
Your Appliance must be registered with Warmflow within thirty (30) days of installation.
Please note if your Appliance has not been installed within three (3) months of the date
of dispatch from Warmflow, then this guarantee will be deemed to have commenced
upon such date of dispatch. Please also note that failure to complete and return the
commissioning certificate at the time of installation will invalidate all guarantees.
Your Appliance must be installed and commissioned by an appropriately qualified person
with suitable training* and experience, with commissioning completed immediately
following installation.
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