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Your Appliance must be serviced by an appropriately qualified person with suitable
training* and experience twelve (12) months after the date of installation and thereafter at
twelve (12) monthly intervals in accordance with the manufacturer’s instructions and all
regulations and codes of practice in force at the time. Warmflow reserves the right to
determine at its absolute discretion whether an engineer has suitable experience.
Each service record must be completed with proof of servicing retained and made
available to Warmflow in respect of any claim.
If you choose to have someone other than an appropriately qualified person with suitable
training* and experience carry out works to your Appliance, this warranty will
automatically become null and void.
* I.e. Warmflow product training course
In the event of a breakdown please contact your commissioning engineer who should
then contact our Customer care Department whilst at your home to report the fault.
PLEASE NOTE THAT FAILURE TO REGISTER AND ANNUALLY SERVICE THIS PRODUCT
WILL INVALIDATE ALL GUARANTEES IN THEIR ENTIRETY
4.4 Exclusions of Guarantee
The guarantee is not transferable.
4.4.1 Repairs
All repairs and/or replacements must be authorised in writing by Warmflow prior to any works
being carried out. Warmflow will have no responsibility or liability for repairs or works performed
by a person who has not been authorised by Warmflow.
Warmflow will accept no liability for the cost of repairs resulting from incorrect installation,
inadequate commissioning, lack of annual servicing, misuse, tampering or repair by persons
who have not been authorised by Warmflow. Invoices for call out and/or repair by any third party
or parts supplied by a third party will not be accepted unless previously authorised by Warmflow
in writing. If you choose to have someone other than an authorised service provider carry out
works to your appliance, this warranty will automatically become null and void.
4.4.2 Other property
In no event shall Warmflow have any liability or responsibility whatsoever for damage to
surrounding property and other structures or objects around your Appliance.
4.4.3 General
This warranty excludes all defects or damage that are not the direct fault of Warmflow, including
without limitation, loss or damage caused by any one or more of the following:
(a) use of the Appliance in anything other than its normal and intended use;
(b) Any repair that is needed as a result of anything other than a fault in the appliance or
failure of the appliance itself;
(c) Any damage, whether accidental, negligent, malicious or otherwise;
(d) Any fault or failure in the heating system to which the appliance is connected;
(e) Any other costs or expenses caused by, or arising as a result of, a repair;
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