6 Servicing procedures
6.1
Basic principles for servicing
6.1.1 Contact customer service
Required information
Please have the following appliance data to hand when contacting our customer service:
■
Part number of your appliance (see
'Identifying your combi oven' on page 9)
■
Serial number of your appliance (see 'Identifying your combi oven' on page 9)
Contact details for Convotherm Germany
Welbilt Deutschland GmbH
T
alstraße 35
82436 Eglfing
Germany
Head office
Phone (+49) (0) 8847 67 - 0
Fax (+49) (0) 8847 414
e-mail info@convotherm.de
Internet www.convotherm.com
www
.welbilt.com
Application support
Hotline (+49) (0) 8847 67 - 899
e-mail convotherm.chefshotline@welbilt.com
Sales
Phone (appliances/accessories) (+49) (0) 8847 67 - 890
e-mail (appliances/accessories) convotherm.order@welbilt.com
Phone (spare parts) (+49) (0) 8847 67 - 880
e-mail (spare parts) convotherm.spares@welbilt.com
Customer service
Technical hotline (office hours) (+49) (0) 8847 67 - 541
Technical Hotline (outside office hours) (+49) (0) 175 405 41 09
e-mail convotherm.service@welbilt.com
Documents download centre
(spare-parts lists, circuit diagrams, service manuals,
brochures, instructions)
www.convotherm.com/resources
www
.convotherm.com/Service#Service
6 Servicing procedures
User manual 103
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