6.2.3 Problems during use
Problems with the food being cooked
Problem Possible cause Required response
Uneven browning Suction panel not closed correctly 'Releasing and securing the suction panel'
on page 90
Cooking chamber not preheated Preheat the cooking chamber
Oven temperature too high Select a lower oven temperature and extend
the cooking time
Heater has failed completely or part of
heater is faulty
Contacting customer service
Problems with the appliance
Problem Possible cause Required response
Appliance does not respond to
any input for 10 - 20 seconds
Software crash Press ON/OFF for 5 seconds or disconnect
the appliance from the mains supply for 5
seconds
For ConvoSense only:
Appliance does not recognize
food
For ConvoSense only:
The camera is not working
For ConvoSense only:
■
Check the network connection
■
Clean the outside of the camera
No longer able to switch the ap-
pliance on or of
f
ON/OFF is blocked for 3 seconds Try again after 3 seconds.
Water runs out underneath the
appliance when closing the ap-
pliance door
Whatever the cause CAUTION! Contamination hazard
Discard any food that has come into contact
with this water.
Blockage or constriction in the drain pipe
or wastewater system
■
Check the drain pipe and customer
’s
wastewater system and clean out if neces-
sary
■
Fit funnel waste trap if necessary
Permanent drain connection on applian-
ces equipped with fully automatic or
semi-automatic oven cleaning
Air vent blocked or covered Remove obstruction
Appliance drain clogged Clean appliance drain
For EB/GB:
W
ater is being sprayed into the
cooking chamber during opera-
tion
For EB/GB:
Automatic boiler rinsing system has not
been run every day
For EB/GB:
Emptying and rinsing the boiler
Water standing in cooking cham-
ber
Oven drain is blocked Rinse out oven drain
Steam is escaping from the ven-
tilation port on top of the appli-
ance
Faulty valve in ventilation port WARNING Risk of scalding from hot
steam and vapour
Contact customer service
A lot of steam is coming out from
the side of the closed appliance
door during operation.
Faulty door gasket
■
Check the hygienic plug-in gasket for
damage and replace it if necessary
■
If there is no obvious reason for the prob-
lem, contact customer service
6 Servicing procedures
User manual 112
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