Xerox AltaLink C81 Series User Manual

Getting Help
Xerox provides several automatic diagnostic utilities to help you maintain productivity and print
quality.
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When an error or warning condition occurs, the printer alerts you of the problem. A message appears
on the control panel and the LED status light on the control panel flashes amber or red. Alerts inform
you about printer conditions, such as low supplies or open doors that require your attention. Error
messages warn you about printer conditions that prevent the printer from printing or degrade
printing performance. If more than one condition occurs, only one appears on the control panel.
To view a complete list of active error and alert messages:
1. At the printer control panel, press the Home button.
2. Touch Device.
3. Touch Notifications.
4. Touch Faults & Alerts, Alerts, or Faults.
5. To view details, touch a fault or alert.
6. To exit the Notifications screen, touch X.
7. To return to the Home screen, press the Home button.
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When errors occur on the device, they are logged into an error history file by date, time, and
associated fault code. You can use this list to identify trends and resolve problems.
To view the error history:
1. At the printer control panel, press the Home button.
2. Touch Device.
3. Touch Notifications.
4. Touch Fault History.
5. To exit, touch X.
6. To exit the Notifications screen, touch X.
7. To return to the Home screen, press the Home button.
SSuuppppoorrtt LLooggss
Use the Support Logs feature only if a Xerox service representative instructs you to do so.
Log files are text files of recent device activity that are created and stored in the device in an
encrypted format. A Xerox service representative can interpret the files to troubleshoot network
problems.
Xerox
®
AltaLink
®
C81XX Series Color Multifunction Printer
User Guide
359
Troubleshooting

Xerox AltaLink C81 Series Specifications

General

Brand	Xerox
Model	AltaLink C81 Series
Category	All in One Printer
Language	English