Troubleshooting
Phaser 6000/6010 Color Printer
User Guide
32
Troubleshooting Overview
This section includes:
• Error and Status Messages on page 32
• Printer Setting Utility Alerts on page 32
• Online Support Assistant on page 32
• Information Pages on page 32
• More Information on page 33
Your printer comes with a number of utilities and resources to help you troubleshoot printing problems.
Error and Status Messages
Note: Printer control panel messages are available only on the Phaser 6010 printer.
The printer control panel provides you with information and troubleshooting help. When an error or
warning condition occurs, the control panel displays a message informing you of the problem.
For details, see Control Panel Messages on page 36.
Printer Setting Utility Alerts
The Printer Setting Utility automatically checks the printer status when you send a print job. If the
printer is unable to print, Printer Setting Utility displays an alert to let you know that the printer needs
attention. Install the Printer Setting Utility from the Software and Documentation disc that came in
the documentation packet with your printer. For details, see the Quick Use Guide included in the
documentation packet.
Online Support Assistant
The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help
to solve your printer problems. You can find solutions for print-quality problems, paper jams, software
installation, and more.
To access the Online Support Assistant, go to:
• Phaser 6000 go to: www.xerox.com/office/6000support
• Phaser 6010 go to: www.xerox.com/office/6010support
Information Pages
Two information pages in the printer, the Demo Page and the Error History report, can help with
troubleshooting certain problems. The Demo Page prints an image using all printer colors to show the
current ability of the printer to print. The Error History report prints information on the most recent
printer errors that occurred.
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