Troubleshooting
Phaser 6000/6010 Color Printer
User Guide
36
Control Panel Messages
This section includes:
• Phaser 6010 Printer Supply Status Messages on page 36
• Phaser 6010 Printer Error Messages on page 36
• Phaser 6000 Printer Status, Warning, and Error Indicators on page 37
• Phaser 6000 Printer Error Codes on page 38
• Phaser 6000 Printer Extended Error Codes on page 39
The printer uses control panel messages to indicate printer status, errors, and to provide instructions.
Phaser 6010 Printer Supply Status Messages
Status messages tell you about the status of the printer and its supplies.
Note: Xxx indicates one of the following: the Yellow Toner (Y), Cyan Toner (C), Magenta Toner (M),
Black Toner (K), a tray, or fuser. NNN indicates a numeric value.
Phaser 6010 Printer Error Messages
When the printer detects an error, it indicates the error by lighting or blinking the orange Ready light.
When the Error indicator light is activated, an error message appears on the control panel to explain
the fault. A blinking orange Ready light shows that there is an error rendering the printer inoperable.
Recovery requires restarting the printer or having the printer serviced. When the orange Ready light is
lit solidly, follow the instructions displayed on the control panel to fix the problem.
Code/Message Condition/Reason/Solution
Insert Xxx Cartridge The Xxx toner cartridge is not installed correctly or is not installed. Install
the toner cartridge.
Replace Xxx Cartridge The toner cartridge has become empty.
Replace the old toner cartridge with a new one.
Cartridge Error The wrong toner cartridge is installed or the toner cartridge is not seated
correctly. Reseat the toner cartridge or replace the cartridge with one that
meets specifications for your printer.
Empty Xxx Cartridge The expected life of the toner cartridge has been reached. Purchase a new
cartridge to replace it. For details, see Ordering Supplies on page 22.
Low Density
Xxx Cartridge
Toner is not distributed evenly in the specified cartridge. Remove and shake
the cartridge, then reinstall it.
Xxx Low The toner in the specified cartridge is low. Purchase a new cartridge to
replace it. For details, see Ordering Supplies on page 22.
Load paper The tray is out of paper or it is the wrong size. Load the tray with the proper
size paper.
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