Troubleshooting
Phaser 7500 Color Printer
User Guide
129
Avoid the following:
• Media that is specially designed for ink-jet printers with polyester coating.
• Media that is folded, wrinkled, or excessively curled.
• Fanning transparencies since this causes static.
• Loading more than one type/size/weight of media in a tray at the same time.
• Loading dog-eared (folded corners), stapled, or punched media in the document feeder.
• Overfilling the trays.
• Allowing the output tray to overfill.
• Allowing the output tray to fill with more than a few transparencies.
Troubleshooting Paper Feed Problems
The printer is designed to function with minimal paper jams using Xerox supported media. Other
media types may cause more frequent paper jams. If supported media is jamming frequently in one
area, that area may need to be cleaned or repaired. This section contains help on the following
problems:
• The Printer Pulls Multiple Sheets Together on page 129
• Paper Jam Message Stays On on page 129
• Media Misfeeds on page 130
The Printer Pulls Multiple Sheets Together
Paper Jam Message Stays On
Probable Causes Solutions
The paper tray is too full. Remove some of the paper. Do not load paper past
fill line.
The front edges of the paper are not even. Remove the paper, align the front edges, and then
reload it.
The paper is moist from humidity. Remove the paper from the tray, and replace it with
new dry media.
Too much static electricity is present. Try a new ream of paper.
Do not fan transparencies.
Probable Causes Solutions
Some paper remains jammed in the printer. Recheck the paper path and make sure that you have
removed all of the jammed paper.
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