Xerox VersaLink B400 User Manual

General Troubleshooting
This section contains procedures to help you locate and resolve problems. Resolve some problems by simply
restarting the printer.
PRINTER DOES NOT POWER ON
PPRROOBBAABBLLEE CCAAUUSSEESS SSOOLLUUTTIIOONNSS
The power switch is not turned on. To power on the printer when it is off, press the power
switch and then press the PPoowweerr//WWaakkee button. For
details, refer to Power Options.
The power cord is not plugged into the outlet correctly. Power off the printer, and plug the power cord securely
into the outlet.
The printer requires a full reset. Power off the printer, then unplug the power cord and
wait 30 seconds. Plug the power cord into the outlet
securely. To power on the printer, press the power
switch and then press the PPoowweerr//WWaakkee button.
Something is wrong with the outlet connected to the
printer.
• Plug another electrical appliance into the outlet
and check if it operates properly.
• Try a different outlet.
The printer is connected to an outlet with a voltage or
frequency that does not match the printer
specifications.
Use a power source with the specifications listed in the
Electrical Specifications.
CCaauuttiioonn:: Plug the three-wire cord with grounding prong directly into a grounded AC outlet.
PRINTER RESETS OR POWERS OFF FREQUENTLY
PPRROOBBAABBLLEE CCAAUUSSEESS SSOOLLUUTTIIOONNSS
The power cord is not plugged into the outlet correctly. Power off the printer, confirm that the power cord is
plugged in correctly to the printer and the outlet, then
power on the printer.
A system error occurred. Power off the printer, then power on again. For more
information, refer to Printing the Error History Report. If
the error persists, contact your Xerox representative.
The printer is connected to an uninterruptible power
supply.
Power off the printer, then connect the power cord to a
suitable outlet.
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Xerox
®
VersaLink
®
B400 Printer User Guide
Troubleshooting

Xerox VersaLink B400 Specifications

General

N-up printing	2, 6, 8, 9, 16
Duplex printing	Yes
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Duplex printing mode	Auto
Warm-up time (from sleep mode)	5 s
Time to first page (black, normal)	8 s
Print margins (top, bottom, right, left)	4 mm
Print speed (black, normal quality, A4/US Letter)	45 ppm
Duplex print speed (black, normal quality, A4/US Letter)	28 ppm
PCL fonts	83
Printer fonts	PCL, PostScript
Product color	Blue, Grey
Printing colors	Black
Country of origin	China
Maximum duty cycle	150000 pages per month
Recommended duty cycle	0 - 15000 pages per month
Number of PostScript fonts	136
Number of print cartridges	1
Page description languages	HP-GL/2, HP-RTL, JPEG, PCL 5e, PCL 6, PDF, PostScript 3, TIFF, XPS
Internal memory	2048 MB
Noise level (ready)	30 dB
Sound power level (standby)	5.3 dB
Sound power level (printing)	7.5 dB
Sound pressure level (printing)	56 dB
USB connector	USB Type-A
Standard interfaces	RJ-45, USB 3.2 Gen 1 (3.1 Gen 1)
Optional connectivity	Wireless LAN
Paper input type	Paper tray
Total input capacity	700 sheets
Total output capacity	250 sheets
Maximum input capacity	2350 sheets
Paper tray 1 input capacity	550 sheets
Maximum number of input trays	2
Multi-Purpose tray input capacity	150 sheets
Custom media width	76.2 - 216 mm
Maximum print size	216 x 356 mm
Custom media length	127 - 356 mm
Paper tray media types	Bond paper, Card stock, Envelopes, Labels, Lightweight paper, Plain paper, Pre-Printed, Recycled paper
Paper tray media weight	60 - 220 g/m²
Multi-purpose tray media types	Bond paper, Envelopes, Hole punched paper, Labels, Letterhead, Plain paper, Recycled paper
Maximum ISO A-series paper size	A4
Current rating	6 A
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	46 W
Power consumption (printing)	565 W
Power consumption (PowerSave)	4 W
Storage temperature (T-T)	0 - 35 °C
Operating temperature (T-T)	10 - 32 °C
Operating relative humidity (H-H)	10 - 85 %
Mac operating systems supported	Mac OS X 10.9 Mavericks
Server operating systems supported	Windows 2000 Server, Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, Windows Server 2012
Windows operating systems supported	Windows 10 Education, Windows 10 Education x64, Windows 10 Enterprise, Windows 10 Enterprise x64, Windows 10 Home, Windows 10 Home x64, Windows 10 IOT Core, Windows 10 Pro, Windows 10 Pro x64, Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64
Cabling technology	10/100/1000Base-T(X)
Security algorithms	256-bit AES, FIPS 140-2, IPSec, SSL/TLS
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Mobile printing technologies	Apple AirPrint, Google Cloud Print, Mopria Print Service, Xerox PrintBack
Supported network protocols (IPv4)	HTTP/HTTPS, Internet Printing Protocol, LPR/LPD, Raw Socket Printing/Port 9100
Cables included	AC
Included cartridge capacity (black)	5900 pages
Display	LCD
Control type	Touch
Display diagonal	5 \
Market positioning	Business
Languages support	Multi
Sustainability certificates	ENERGY STAR
Harmonized System (HS) code	84433210
Export Control Classification Number (ECCN)	EAR99
Package weight	17350 g

Weight and Dimensions

Depth	426 mm
Width	459 mm
Height	339 mm