Q8: SHOWING “COMMUNICATION FAILED”
1. Contact your dealer to confirm whether the vehicle model is supported
by the scan tool you owned.
2. Check whether the vehicle is properly connected (e.g. whether the
ignition is ON, and the Diagnostic of some vehicle need to turn on the
engine ), If your tablet is equipped with a VCI box, please check the
status of VCI box indicator.
3. Confirm whether you have entered the correct Diagnostic menu.
4. Confirm whether the AUTO-SCAN function can assist you to enter the
correct Diagnostic menu, or whether OBDII function work.
5. Check whether the software is the latest version, if not, please update to
the latest version first.
Q9: FAILED TO ACTIVATE OR REGISTER
⚫ For ‘Activation Failed’
Generally caused by network instability, please switch to a more stable
network and try to activate again.
⚫ For ‘Registration Failed’
Generally, it is caused by the connection timeout or the sending timeout,
please check whether you have blocked the outgoing network traffic to non-
US regions like China. We recommend that you unblock and try to register
again.
Q10: FAILED TO TURN ON WHEN CHARGING
In the charging state, you need to first press the power button to light up the
screen(showing the charging status). Then press and hold the power button
for 4-5 seconds until the boot animation is shown on screen.
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