What to do if... Multi 3630/3620 IDS
34 ba77045d02 03/2020
7 What to do if...
Cause Remedy
An OxiTop
®
-IDS mea-
suring head cannot be
registered for a sam-
ple
– The selected OxiTop
®
-IDS mea-
suring head is already registered
for a sample
Example: A reset was carried out
at an OxiTop
®
-IDS measuring
head registered for a sample
– Register a free OxiTop
®
-IDS mea-
suring head
– Release an OxiTop
®
-IDS measur-
ing head
– Delete the individual OxiTop
®
-
IDS measuring head from the
sample for which it is registered
– Delete the set in which the Oxi-
Top
®
-IDS measuring head is
registered.
– The GLP function is switched on
and the measuring head does not
have a valid calibration.
– Use another OxiTop
®
-IDS measur-
ing head
– Calibrate the measuring head
No measurement
graphs are displayed
although the measure-
ment has already been
running for an
extended period of
time
– The AutoTemp phase is still run-
ning
– An OxiTop
®
-IDS measuring head
cannot be addressed
– Wait for the end of the AutoTemp
phase then start the evaluation
– See error symptom,
An OxiTop
®
-IDS measuring head
cannot be addressed
An OxiTop
®
-IDS mea-
suring head cannot be
addressed
– The radio link was switched off at
the OxiTop
®
-IDS measuring
head, e.g. to save energy
– The radio link of the OxiTop
®
-IDS
measuring head is restricted (Eco
mode (radio) = on).
The LED at the OxiTop
®
-IDS
measuring head flashes blue.
– The batteries of the OxiTop
®
-IDS
measuring head is empty
– The radio links between OxiTop
®
-
IDS measuring head and meter is
interrupted
– The OxiTop
®
-IDS measuring
head is defective
– If necessary, read out manually
any measurement data available
from the OxiTop
®
-IDS measuring
head
– Start the radio link to the OxiTop
®
-
IDS measuring head during the
specified time (Eco mode (radio)/
Radio connection from ... Radio
connection until).
The LED at the OxiTop
®
-IDS mea-
suring head flashes magenta.
– Exchange the battery (even during
a measurement)
– Remove any barriers and sources
of interference from the radio link
(see operating manual of the WLM
system).
Re-establish the connection
– Exchange the defective OxiTop
®
-
IDS measuring head
– Contact the service department