| Troubleshooting | 35
Viewing Phone Status
Your system administrator may ask you to view the phone status such as network, MAC, firmware, Partner APP
version, Company Portal version and Team version.
Procedure
Navigate to > Settings > Device Settings > About.
Resetting Your Phone
You can reset the phone to factory settings with the need for entering the Administrator's password.
Procedure
1.
Navigate to > Settings > Device Settings > Debug(Admin Only).
2.
Enter the admin password and tap Enter.
3.
Tap Reset to Factory Settings.
It prompts if you are sure to reset to factory default.
4.
Tap OK.
Troubleshooting
If you are having issues with your phone, you can try the troubleshooting options and solutions in the following topics
to resolve certain issues.
•
The Phone LCD screen blank
•
The phone display “Network unavailable”
•
The phone display time and date incorrectly
•
Obtain the MAC address of a phone when the phone is not powered on
•
The phone cannot receive calls
•
The handset does not work
•
Checking the IP Address of Teams Phone
The Phone LCD screen blank
• Ensure that the phone is properly plugged into a functional AC outlet.
• Ensure that the phone is plugged into a socket controlled by a switch that is on.
• If the phone is plugged into a power strip, plug it directly into a wall outlet.
The phone display “Network unavailable”
• Ensure that the Ethernet cable is plugged into the Internet port on the phone and the Ethernet cable is not loose.
• Ensure that the switch or hub in your network is operational.
• Contact your system administrator for more information.
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