Yealink WH6 Series Frequently Asked Questions

WH6X Frequently Asked Questions
2
31. Why is there no audio in my headset when I answer an incoming call on my
smartphone? .................................................................................................................................................................... 20
32. How to use the conference call mode with my headset? .................................................... 20
33. How to choose WH6X as audio playback device on PC when I connect WH6X to PC
via BT50? ...................................................................................................................................................................... 21
34. Why can't the call volume be synchronized after I connect WH66/WH67 to my
smartphone? .................................................................................................................................................................... 22
35. Why can't I mute the microphone? ............................................................................................... 22
Connection & Pair Issues .................................................................................................................................................... 23
36. How to connect my base with my PC? ........................................................................................ 23
37. Why does my PC/desk phone with Type-C port not recognize my WH66/WH67? . 23
38. Why can't WH66/WH67 connect to PC via BT50? .................................................................. 23
39. How to connect my base to the desk phone using USB for audio? ............................... 24
40. Can I use WH66/WH67 normally when the device CARD displays “PC Softphone” or
“PC Device” after connected to the compatible desk phone？ ................................................................. 25
41. Why doesn't the base respond when there is an incoming call from the desk
phone? ...................................................................................................................................................................... 25
42. How many Bluetooth devices can I connect to at the same time? ................................. 26
43. Why do I search so many WH66/WH67 devices in my office area? Which one
should I connect via Bluetooth? .............................................................................................................................. 26
44. How to pair the WH66/WH67 with my mobile device? ....................................................... 27
45. Why can’t the WH66/WH67 device pair with my mobile device? ................................... 27
46. Can I connect WH6X to the PC and desk phone at the same time? ............................... 27
47. Do the headset and base only need to be paired once? ..................................................... 28
48. How to connect a wireless charger for my mobile phone? ................................................ 28
49. How to select WH66/WH67 as the audio playback device on the PC when you
connect WH66/WH67 to PC via Bluetooth directly? ...................................................................................... 29
DECT Issues ............................................................................................................................................................................. 29
50. Are DECT standards global? ............................................................................................................. 29
51. Can DECT products be used globally? ......................................................................................... 30
52. How to minimize potential wireless range issues related to DECT density using
Yealink USB Connect? .................................................................................................................................................. 30
53. What is the range between my headset and the base? ....................................................... 31
Accessory Issues .................................................................................................................................................................... 31
54. What is a busylight BLT60? ............................................................................................................... 31
Firmware Issues ...................................................................................................................................................................... 31
55. What is firmware? ................................................................................................................................. 31
56. How to update the firmware for my device using Yealink USB Connect? .................... 31
57. How to find the firmware version of my Yealink device using Yealink USB
Connect? ................................................................................................................................................................. 32
58. Can the headset be taken away during the firmware update? ......................................... 33
59. What should I do if the upgrade fails due to accidental operations during the
firmware update? ........................................................................................................................................................... 33
Other Issues .............................................................................................................................................................................. 34

Yealink WH6 Series Specifications

General

Brand	Yealink
Model	WH6 Series
Category	Headsets
Language	English