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Troubleshooting
If you encounter problems while using the phone, or if it
performs abnormally, you can refer to the chart below.
If your particular problem cannot be resolved using the
information in the chart, contact the dealer where you
purchased the phone.
Problem Possible causes Possible solution
Poor
reception
The network signal
is too weak at your
current location,
for example, in
a basement or
near a tall building,
because wireless
transmissions cannot
effectively reach it.
Move to a location
where the network
signal can be properly
received.
The network is busy
at the current time
(for example, during
peak times, there may
be too much network
traffic to handle
additional calls).
Avoid using the
phone at such times,
or try again after
waiting a short time.
You are too far away
from a base station
for your service
provider.
You can request a
service area map
from your service
provider.
Troubleshooting
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