Trouble Shooting
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7 Trouble Shooting
When you encounter problems in the operation of MF68, please look up the trouble shooting
before you contact our technical support.
Q: Why can’t MF68 be powered on?
A: Please check the color of the power indicator If the power indicator isn’t lightened or there is
no power-on music, please charge the mobile cam. If the color of power indicator is Cyan,
please check if the USIM card is valid and is not locked(You can try the USIM card in a handset.
If it promotes you to input PIN code when you power on the handset, please set the switch of
the PIN code off) Please insert the USIM card into the USIM card slot and press Reset key to
power on the mobile cam,after you confirm the USIM card is valid.
Q: Why can’t I call in video call?
A: Please check the color of the signal indicator. If the signal indicator is not lightened, the
mobile cam hasn’t powered on normally. Please press Power key to power on the mobile cam.
If the signal indicator is red (flash), there is no 3G network available or the signal of the 3G
network is very weak. If the signal indicator is yellow(flash), the mobile cam can work properly.
If you can’t dial in video call, please check whether your handset is roaming or the phone
number is concealed. The video call not carrying the number can’t enter the mobile cam
successfully for the safety.
Q: Why isn’t the communication stable or can’t I dial video call in some places?
A: The communication can be unstable or the video call can’t be dialed when you are in some
places where the signal is unstable. Please go to some other places to try again or contact your
service provider.
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