Alienware Area-51 m5550 Technical Reference
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Modem Problems
The built-in modem does not respond
Make sure the modem driver is loaded properly.
Go to [Start > Settings > Control Panel > Phone and Modem Options] and go to
Modems tab. Make sure SmartLink 56K Voice Modem or Uniwill V.92 Modem
is listed. Otherwise, click the Add button to add the modem drive, which is
located in the factory CD-ROM (or floppy diskette).
Go to [Start > Settings > Control Panel > System] and click the Device Manager
button in the Hardware page to check for possible resource or driver conflict.
See Windows online help or the Windows manual for how to handle such
problems.
Make sure the phone line, which the computer is connected to, is working.
Connection difficulties
• Be sure to disable Call Waiting on the phone line.
• Be sure to have the correct country setting where your computer is used.
[Start > Settings > Control Panel > Modem Settings > Configuration] In the
Country/Area pull-down menu, select the appropriate country setting.
• Excessive line noise might cause the connection to be dropped. To check
this, put the regular phone handset on the line and place a phone call. If you
do hear abnormal noise, try to make the modem connection with a different
line or contact your local telephony company for service.
• Make sure the cable connection is firm.
• Try a different receiver number and see if the problem persists.
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