Version 1.6 ©Copyright 2020, Ambient LLC. All Rights Reserved. Page 31
10 Troubleshooting Guide
If your question is not answered here, you can contact us as follows:
1. Email Support: support@ambientweather.com
2. Technical Support: 480-346-3380 (M-F 8am to 3pm Arizona Time)
Wireless remote (thermo-hygrometer) not
reporting in to console.
There are dashes (--.-) on the display
console, and these sensors are a port of
your system.
If any of the sensor communication is lost, dashes (--.-)
will be displayed on the screen. To reacquire the signal,
re-acquire the signal per Section 4.4.3. Please verify each
sensor is on a different channel by viewing the sensor’s
LCD display.
The maximum line of sight communication range is 300’
and 100’ under most conditions. Move the sensor
assembly closer to the display console.
If the sensor assembly is too close (less than 5’), move
the sensor assembly away from the display console.
Make sure the remote sensor LCD display is working.
Install a fresh set of batteries in the remote
thermo-hygrometer. For cold weather environments,
install lithium batteries.
Make sure the remote sensors are not transmitting
through solid metal (acts as an RF shield), or earth
barrier (down a hill).
Move the display console around electrical noise
generating devices, such as computers, TVs and other
wireless transmitters or receivers.
Move the remote sensor to a higher location. Move the
remote sensor to a closer location.
Temperature sensor reads too high in the
day time.
Make sure the thermo-hygrometer is mounted in a
shaded area on the north facing wall. Consider the
following radiation shield if this is not possible:
http://www.ambientweather.com/amwesrpatean.html
Temperature sensors do not agree
Allow up to one hour for the sensors to stabilize due to
signal filtering. The sensors should agree within 4 °F (the
sensor accuracy is ± 2 °F) under worst case conditions.
Use the calibration feature to match the indoor and
outdoor temperature to a known source.
Humidity sensors do not agree
Allow up to one hour for the sensors to stabilize due to
signal filtering. The indoor and outdoor humidity sensors
should agree within 10 % (the sensor accuracy is ± 5 %)
under worst case conditions.
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