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Malfunctioning
Malfunctioning indicates situation of possible customer claim even if any error is displayed on the interface.
Malfunctioning Index
Info missing
Water leakage
Insufficient water temperature
Long heating time
Insufficient water flow
Boiling water or steam from the taps
Noise increases from the external unit
Frequent electrical resistance functioning
Bad odor
Bad water quality
Verify the correct installation conditions
Visual check of the component
If the component is faulty, replace it
bad connection of wirings → not working
Verify the correct connection with the
Place the component in the right
position
faulty component → break
heck the functionality after a
temporary power disconnection from
mains
If the component is faulty, replace it
main board
faulty component → break
heck the functionality after a
temporary power disconnection from
mains
If the component is faulty, replace it
Visual check of the component
If the component is faulty, replace it
bad connection of wirings → not working
Verify the correct connection with the
Place the component in the
the component is faulty, replace it
Check the flange bolts tightening
pipe (A drip of
water by the
device should be
considered
normal during the
heating)
huge amount of water dripping due to:
• high water temperature set point
• high water network pressure
• expansion vessel missing
• drainage hole obstructed
• drainage pipe broken
• Check the valve tuning, the water
network pressure
• Check the water discharge
• Verify water leakage
• If necessary install an expansion
vessel
• Clean the valve hole
• Replace the discharge pipe
tank
Pro-Tech anode malfunctioning due to
low water hardness (< 12 °F) → corrosion
Verify water leakage
Replace the device if badly damaged.
Provide water with proper hardness
degree
product full of water and power not
supplied by mains → corrosion
Verify water leakage
Replace the device if badly damaged.
Make a proper installation