3-6 Chapter 3: Troubleshooting
4. If the problem comes from a computer virus or a corrupt le, follow the
instructions below to x the problem.
a. Enter the operating system in safe mode and do a full system virus scan
using an anti-virus application.
b. Contact the operating system company for further support.
c. If the previous instructions fail to x the problem, you may need to
reformat your hard disk drive and reinstall a new operating system.
3.2.4 FAQs
Q1: The memory reported in POST is different from the memory installed.
A1: The reported difference in memory may result from defective memory
modules or incorrect DIMM installation. Ensure the DIMMs are in good
condition and the DIMMs are installed correctly. Refer to the motherboard
user guide for details. If you install 4.0 GB memory and it reports 3.X GB, it is
normal.
Q2. The system cannot detect the oppy disk drive, but the oopy disk stays lit.
A2: The oopy disk cables are not properly installed. Ensure the red stripe on the
cable (pin1 end) should match pin1 on the oppy disk drive.
Q3: Fail to enter the operating system after the USB ash disk or external hard
disk drives.
A3: When the system detects USB ash disk or USB interface hard disks, it may
change the booting device priority. Remove the USB devices and restart the
system.
Q4: When installing Windows XP, it fails to locate the hard disk drives installed to
the RAID controller.
A4: Windows XP does not include the RAID controller driver so the hard disk
drives are not detected. Copy the RAID controller driver to a oppy disk and
when booting the system with the Windows XP disk, press <F6> to read the
driver from the oppy disk. Refer to the motherboard user guide for details.
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