Troubleshooting Guide 60 Document #: LTRT-57601
MediaPack, Mediant 1000, Mediant 2000
10.5 I Cannot Transfer Calls to Users in Unified
Messaging
Table 10-5: Call Transfer for UM Troubleshooting
Possible Cause Solution
1.
The PBX does not detect hook-
flash signals when using DTMF
or SMDI voice mail interface.
Ensure that the following has been configured:
LineTransferMode = 1.
For FXO interfaces only: Modify the parameter
FlashHookPeriod according to the PBX requirements.
This parameter determines the hook-flash generation
period (in msec). The valid range is 300 to 1,500 (default
is 400).
For digital interfaces only: Ensure that the
TrunkTransferMode_x = 3 (for CAS Normal) or 1 (for
CAS NFA).
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