8-1
Troubleshooting
Troubleshooting
Clearing Jams
When <PAPER JAM> appears on the LCD display, remove jammed paper from
the machine first, then from the paper feeding tray or multi-purpose tray if
necessary. Check the following if you experience repeated paper jams:
– Fan and tap the paper stack on a flat surface before loading it in the machine.
– Check that the paper you are using meets the requirements for use. (See “Print
Media,” on p. 3-1.)
– Make sure you have removed any scraps of paper from the inside of the machine.
CAUTION
– When removing jammed documents or paper,
take care not to cut your hands on the edges of
the document or paper.
– When removing jammed paper or when
inspecting the inside of the machine, do not allow
necklaces, bracelets, or other metal objects to
touch the inside of the machine, as this may
result in burns or electrical shock.
– If you tear the paper, remove any torn pieces to
avoid further jams.
– If loose toner comes into contact with your skin
or clothing, wash with cold water. Warm water
will set the toner.
NOTE
Do not force a jammed document or paper out of
the machine. Contact your local authorized Canon
dealer or the Canon help line for assistance if
needed.
Paper Jams
When <PAPER JAM> appears on the
LCD display, remove jammed paper from
the inside of the machine first, then from
the paper feeding tray or multi-purpose
feeder if necessary.
1 Remove the dust cover from the
paper feeding tray.
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