Customer Assistance
Information
STEP
TWO:
If
after contacting a member
of
dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Chevrolet Customer Assistance Center by calling
1-800-222-1 020. In Canada, contact
GM
of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Chevrolet. Normally, any concerns We encourage you to call the toll-free number in order to
with the sales transaction or the operation
of
your give your inquiry prompt attention. Please have the
vehicle will be resolved by your dealer’s sales or service following information available to give the Customer
departments. Sometimes, however, despite the best Assistance Representative:
intentions of all concerned, misunderstandings can
occur.
If
your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP
ONE:
Discuss your concern with a member
or
dealership management. Normally, concerns can
be quickly resolved at that level.
If
the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
Vehicle Identification Number (This is available from
the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
When contacting Chevrolet, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One first
if
you
have a concern.
7-2
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